Everything You Need to Know Before You Travel
We’ve answered some of the questions we’re asked most often about our airport transfers and executive travel services.
If you can’t find the information you’re looking for, please don’t hesitate to contact us—we’re always happy to help.
How It Works
1. Request a Quote
Complete our online quote form.
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2. Receive Your Fixed Price
We’ll confirm availability and send you a quotation.
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3. Confirm Your Booking
Accept the quotation and we’ll email your booking confirmation.
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4. Enjoy Your Journey
Sit back and let us take care of the rest.
📅 Booking & Quotations
Requesting a quote is quick and easy. Simply complete our online quote form with your journey details, and we’ll send you a fixed-price quotation as soon as possible. There’s no obligation to book.
Once you’ve accepted your quotation, we’ll send you a confirmation email containing all of your booking details. Your booking is only confirmed once you receive this confirmation.
Yes. All quotations are fixed-price, so the price you are quoted is the price you pay. There are no hidden charges, and parking charges for airport collections are included where applicable.
Yes. We can arrange both one-way and return journeys. Simply provide your return travel details when requesting your quote, or let us know afterwards and we’ll be happy to add it to your booking.
Yes. If your travel plans change, please contact us as soon as possible. We’ll always do our best to accommodate any changes, subject to availability.
Yes. If you need to cancel your booking, please let us know as soon as possible. Our cancellation policy can be found in our Terms & Conditions.
✈️ Airport Transfers
Yes. We monitor all inbound flights in real time, allowing us to adjust your collection time if your flight arrives early or is delayed. There’s no need to contact us unless your flight details change.
If your inbound flight is delayed, we’ll track its progress and adjust your pickup time accordingly. Your driver will arrive based on your actual landing time rather than the original schedule.
If your flight is cancelled before departure, please contact us as soon as possible. We’ll work with you to rearrange your booking where possible.
Your confirmation email will explain your collection arrangements. If you’ve booked a Meet & Greet service, your driver will meet you inside the arrivals hall. Otherwise, we’ll advise the designated pickup location before your journey.
Yes. Meet & Greet can be requested when booking your airport transfer. Your driver will meet you inside the arrivals terminal, making it easy to locate your driver after landing.
Yes. Airport parking charges are included within your quoted price where applicable, so there are no unexpected costs on the day of travel.
🚗 Vehicles & Travel
We operate a fleet of executive Mercedes-Benz vehicles, including the Mercedes-Benz E-Class Estate and Mercedes-Benz Vito. We’ll allocate the most suitable vehicle based on the number of passengers, luggage and any special requirements. If your journey can comfortably be accommodated in an E-Class Estate, you’ll be charged the E-Class rate.
Yes. If you specifically require a Mercedes-Benz Vito, simply let us know when requesting your quote. A Vito will always be provided when booked at the Vito rate.
Our vehicles accommodate different amounts of luggage depending on the number of passengers travelling. If you’re carrying extra luggage, golf clubs, pushchairs or other large items, please let us know when booking so we can allocate the most suitable vehicle.
Yes. We regularly transport golf clubs, pushchairs and other bulky luggage. Simply let us know your requirements when requesting your quotation so we can ensure sufficient luggage space.
We don’t provide child seats as standard. However, you’re welcome to bring your own child seat, and we’ll safely store it during your trip before returning it for your return journey. A small storage charge may apply.
💳 Payments
We accept cash, bank transfer and most major debit and credit cards, making payment quick and convenient.
Payment details will be confirmed when your booking is accepted. We’ll advise the preferred payment method and when payment is due as part of your booking confirmation.
📍About CG Transfers
We’re based in Sutton Coldfield and provide executive transport throughout Birmingham, the West Midlands and the surrounding areas. We also undertake long-distance journeys to airports, cruise ports and destinations across the UK.
Yes. CG Transfers is fully licensed by Birmingham City Council, and all of our drivers are licensed accordingly. We are fully insured and committed to providing a safe, reliable and professional service.
No. While airport transfers are one of our most popular services, we also provide executive business travel, cruise port transfers, golf trips, special events and long-distance private hire throughout the UK.
Yes. We operate 24 hours a day, 7 days a week, including early morning departures and late-night airport collections. Advance booking is recommended.
Customers choose CG Transfers because we combine professional service with executive comfort. Every journey benefits from fixed prices, luxury Mercedes-Benz vehicles, licensed drivers, flight tracking for airport collections, parking charges included where applicable, and a reputation built on over 167 five-star reviews.
Still Have a Question?
If you can’t find the answer you’re looking for, we’d be happy to help.
Whether you’d like to discuss your journey, ask about our vehicles or request a quotation, please get in touch and we’ll respond as soon as possible.